Val Thorens Hiring equipment of ski - snowboard

The guarantee of a ski and mountain professionnal for the success of your ski holiday in the resort

Frequent questions on the procedure of ski / snowboard booking material

B] I reserved of the equipment and I would like to know if there is a document to be presented to the store of skis in resort?
Once your validated booking, you necessarily have to print your voucher.
This document is indispensable and will be asked you in your arrival in store during the taking of the equipment.

It was asked to me to adjust an advance in the booking of the equipment.
To whom have to I adjust the balance of the rent?
The balance of your rent of ski will be to adjust) to the store of resort during the grip of the equipment.


Is it possible to pay my rent of skiing equipment by holiday vouchers?
Yes, you indeed can to pay your booking of skiing equipment in checks ANCV.
CAUTION HOWEVER: the amount which you send us must be exactly equal to the amount which is asked you at the conclusion of your order.
We advise you to send a holiday voucher of an amount lower or equal to the amount to be adjusted, and at the need to complete by a postal or banking check. Do not forget to indicate us your number of order.

I made a booking of one or several equipments of ski and I was not able to print the voucher.
You can reach your booking and print your voucher by going to the column " CUSTOMER SPACE " of the menu of the site INTERRENT and by entering your address email and the password which you chose during the passage of your order.

I adjusted the advance of my booking and I received my voucher but I wish to modify the size of one of the skiers for an equipment of ski or snowboard. How can it be done?
In the column " CUSTOMER SPACE " of the site INTERRENT, you have the possibility of modifying the parameters of your order (sizes, sizes, level of ski).

I reserved of the skiing equipment and I made a mistake in the date of stay, I wish to take my equipment one Sunday instead of Saturday. How can it be done?
It is useless to change your booking for a day of gap.
We advise you to contact the store of resort some days before your arrival and to announce them your demand.

Why what is what I do not manage to select my date of the beginning of stay which is Wednesday, in February?
In most of the stores, the dates of stay begin necessarily Saturday or Sunday, during the French school holidays.

Is it possible to rent(praise) for the skiing equipment in the day?
Not, on our  web site, the minimum duration of rent is of 2 days (6 days during the periods of French school holidays).
The rent in the day is naturally possible by appearing directly in store.

If I spend a booking and what I change opinion, then I to cancel one or several equipments of my booking?
If you signed the insurance cancellation ELVIA during the passage of your order and what you answer in the conditions of cancellation, you can contact ELVIA
(phone: 33 ( 0 ) 1.42.99.03.95, email: reglement.assurance@elviatravel.com or fax: 33 ( 0 ) 1.42.99.03.25).

They will do what's necessary to pay off to you the paid sum and cancel your file.
If you did not sign the insurance cancellation, the order) cannot be paid off to you (cf general conditions of sale INTERRENT, article 10).
However, if you chose a regulation by check and if you have not sent your regulation yet, the booking will annul itself of her even because it will not be validated by the payment.